TY - STD TI - Abdelkafi, N., & Täusher, K. (2015). Business models for sustainability from a system dynamics perspective. Organization Environment. https://doi.org/10.1177/1086026615592930. ID - ref1 ER - TY - JOUR AU - Adams, C. PY - 2002 DA - 2002// TI - Internal organizational factors influencing corporate social and ethical reporting JO - Accounting, Auditing and Accountability Journal VL - 15 UR - https://doi.org/10.1108/09513570210418905 DO - 10.1108/09513570210418905 ID - Adams2002 ER - TY - JOUR AU - Almers, E. PY - 2013 DA - 2013// TI - Pathways to action competence for sustainability - six themes JO - The Journal of Environmental Education VL - 44 UR - https://doi.org/10.1080/00958964.2012.719939 DO - 10.1080/00958964.2012.719939 ID - Almers2013 ER - TY - STD TI - Ayres R.U., van den Bergh, J. & Gowdy, J.M. (1998). Viewpoint: Weak versus strong sustainability. Center for the Management of environmental resources. Accessed 27 Dec 2017 at. http://kisi.deu.edu.tr/sedef.akgungor/ayres.pdf. UR - http://kisi.deu.edu.tr/sedef.akgungor/ayres.pdf ID - ref4 ER - TY - BOOK AU - Bebbinghton, J. PY - 2007 DA - 2007// TI - Accounting for sustainable development PB - CIMA CY - Oxford ID - Bebbinghton2007 ER - TY - JOUR AU - Bellman, R. AU - Clark, C. E. AU - Malcolm, D. G. AU - Craft, C. J. AU - Ricciardi, F. M. PY - 1957 DA - 1957// TI - On the construction of a multi-stage, multi-person business game JO - Operations Research VL - 5 UR - https://doi.org/10.1287/opre.5.4.469 DO - 10.1287/opre.5.4.469 ID - Bellman1957 ER - TY - JOUR AU - Benbasat, I. AU - Goldstein, D. K. AU - Mead, M. PY - 1987 DA - 1987// TI - The case research strategy in studies of information-systems JO - Mis Quarterly VL - 11 UR - https://doi.org/10.2307/248684 DO - 10.2307/248684 ID - Benbasat1987 ER - TY - JOUR AU - Bocken, N. AU - Short, S. AU - Rana, P. AU - Evens, S. PY - 2014 DA - 2014// TI - A literature and practice review to develop sustainable business mode archetypes JO - Journal of Cleaner Production VL - 65 UR - https://doi.org/10.1016/j.jclepro.2013.11.039 DO - 10.1016/j.jclepro.2013.11.039 ID - Bocken2014 ER - TY - JOUR AU - Boons, F. AU - Lüdeke-Freund, F. PY - 2013 DA - 2013// TI - Business models for sustainable innovation: state-of-the-art and steps towards a research agenda JO - Journal of Cleaner Production VL - 45 UR - https://doi.org/10.1016/j.jclepro.2012.07.007 DO - 10.1016/j.jclepro.2012.07.007 ID - Boons2013 ER - TY - BOOK AU - Brent Ritchie, J. R. AU - Crouch, G. I. PY - 2003 DA - 2003// TI - The competitive destination: a sustainable tourism perspective PB - Cromwell Press CY - Trowbridge UR - https://doi.org/10.1079/9780851996646.0000 DO - 10.1079/9780851996646.0000 ID - Brent Ritchie2003 ER - TY - JOUR AU - Budeanu, A. PY - 2009 DA - 2009// TI - Environmental supply chain management in tourism: The case of large tour operators JO - Journal of Cleaner Production VL - 17 UR - https://doi.org/10.1016/j.jclepro.2009.06.010 DO - 10.1016/j.jclepro.2009.06.010 ID - Budeanu2009 ER - TY - BOOK PY - 2002 DA - 2002// TI - International conference on responsible tourism in destinations PB - The Cape Town Declaration CY - Cape Town ID - ref12 ER - TY - JOUR AU - Cater, C. PY - 1993 DA - 1993// TI - Ecotourism in the third world: problems for sustainable tourism development JO - Tourism Management VL - 14 UR - https://doi.org/10.1016/0261-5177(93)90040-R DO - 10.1016/0261-5177(93)90040-R ID - Cater1993 ER - TY - JOUR AU - Clifton, J. AU - Benson, A. PY - 2006 DA - 2006// TI - Planning for sustainable ecotourism: the case for research ecotourism in developing country destination JO - Journal of Sustainable Tourism VL - 14 UR - https://doi.org/10.1080/09669580608669057 DO - 10.1080/09669580608669057 ID - Clifton2006 ER - TY - JOUR AU - Coles, T. AU - Fenclova, E. AU - Dinan, C. PY - 2013 DA - 2013// TI - Tourism and corporate social responsibility: a critical review and research agenda JO - Tourism Management Perspective VL - 6 UR - https://doi.org/10.1016/j.tmp.2013.02.001 DO - 10.1016/j.tmp.2013.02.001 ID - Coles2013 ER - TY - STD TI - Costa Edutainment (2014). Integrated report 2014. Genova. www.costaedutainment.it. UR - http://www.costaedutainment.it ID - ref16 ER - TY - STD TI - Costa Edutainment (2015). Integrated report 2015. Riccione (IT). http://www.costaedutainment.it/wp-content/uploads/2017/04/RI_COSTA_2016_31_03_2017.pdf. UR - http://www.costaedutainment.it/wp-content/uploads/2017/04/RI_COSTA_2016_31_03_2017.pdf ID - ref17 ER - TY - STD TI - Costa Edutainment (2016). Costa edutainment experience, integrated report. Riccione (IT). ID - ref18 ER - TY - JOUR AU - Dean, T. J. AU - McMullen, J. S. PY - 2007 DA - 2007// TI - Toward a theory of sustainable entrepreneurship: Reducing environmental degradation through entrepreneurial action JO - Journal of Business Venturing VL - 22 UR - https://doi.org/10.1016/j.jbusvent.2005.09.003 DO - 10.1016/j.jbusvent.2005.09.003 ID - Dean2007 ER - TY - JOUR AU - Del Baldo, M. PY - 2012 DA - 2012// TI - Familial and territorial values for sustainable entrepreneurship in Italy: Some reflections in theory and practice JO - Journal of Modern Accounting and Auditing VL - 8 ID - Del Baldo2012 ER - TY - STD TI - Del Baldo, M. (2014). To the Roots of Entrepreneurial Values: The Relationship with the Territory as a Driver for the Development of Corporate Social Responsibility - An Analysis of the Experiences of Italian SMEs. In Yüksel Mermod, A. & S. O. Idowu, S.O. (Eds.), Corporate Social Responsibility in the Global Business World. Springer-Verlag Berlin Heidelberg (pp. 169-189). ID - ref21 ER - TY - CHAP AU - Del Baldo, M. ED - Capaldi, N. ED - Idowu, S. ED - Schmidpeter, R. PY - 2017 DA - 2017// TI - CSR, shared territorial governance and social innovation. Some exemplary Italian paths BT - Dimensional corporate governance. An inclusive approach PB - Springer International Publishing AG CY - Cham UR - https://doi.org/10.1007/978-3-319-56182-0_7 DO - 10.1007/978-3-319-56182-0_7 ID - Del Baldo2017 ER - TY - JOUR AU - Del Baldo, M. PY - 2017 DA - 2017// TI - The implementation of integrating reporting in SMEs. Insights from a pioneering experience in Italy JO - Meditari Accountancy Research VL - 25 UR - https://doi.org/10.1108/MEDAR-11-2016-0094 DO - 10.1108/MEDAR-11-2016-0094 ID - Del Baldo2017 ER - TY - JOUR AU - Del Baldo, M. AU - Baldarelli, M. G. PY - 2017 DA - 2017// TI - Renewing and improving the business model toward sustainability in theory and practice JO - International Journal of Corporate Social Responsibility VL - 2 ID - Del Baldo2017 ER - TY - BOOK AU - Dodds, R. AU - Joppe, M. PY - 2005 DA - 2005// TI - CSR in the tourism industry? The status of and potential for certifications, codes of conduct and guidelines PB - IFC/World Bank CY - Washington ID - Dodds2005 ER - TY - JOUR AU - Dumay, J. AU - Dai, T. PY - 2017 DA - 2017// TI - Integrated thinking as a cultural control? JO - Meditari Accountancy Research VL - 25 UR - https://doi.org/10.1108/MEDAR-07-2016-0067 DO - 10.1108/MEDAR-07-2016-0067 ID - Dumay2017 ER - TY - JOUR AU - Dyllick, T. AU - Hockerts, K. PY - 2002 DA - 2002// TI - Beyond the business case for corporate sustainability JO - Business, Strategy and Environment VL - 11 UR - https://doi.org/10.1002/bse.323 DO - 10.1002/bse.323 ID - Dyllick2002 ER - TY - STD TI - EEA -European Environemntal Agency. (2010). Report no 5, assessing biodiversity in Europe, 1 October 2010. EEA, Luxembourg: Office for Official Publications of the European Union.Copenhagen, Denmark https://www.eea.europa.eu/. UR - https://www.eea.europa.eu/ ID - ref28 ER - TY - STD TI - Eisenhardt, K.M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532-550. ID - ref29 ER - TY - JOUR AU - Eisenhardt, K. M. AU - Graebner, M. E. PY - 2007 DA - 2007// TI - Theory building from cases: Opportunities and challenges JO - Academy of Management Journal VL - 50 UR - https://doi.org/10.5465/AMJ.2007.24160888 DO - 10.5465/AMJ.2007.24160888 ID - Eisenhardt2007 ER - TY - JOUR AU - Garriga, E. AU - Melé, D. PY - 2004 DA - 2004// TI - Corporate social responsibility theories: mapping the territory JO - Journal of Business Ethics VL - 53 UR - https://doi.org/10.1023/B:BUSI.0000039399.90587.34 DO - 10.1023/B:BUSI.0000039399.90587.34 ID - Garriga2004 ER - TY - JOUR AU - Hall, C. M. PY - 1999 DA - 1999// TI - Rethinking collaboration and partnership: A public policy perspective JO - Journal of Sustainable Tourism VL - 7 UR - https://doi.org/10.1080/09669589908667340 DO - 10.1080/09669589908667340 ID - Hall1999 ER - TY - BOOK AU - Hall, C. M. PY - 2008 DA - 2008// TI - Tourism planning processes and relationships PB - Prentice-Hall CY - Harlow ID - Hall2008 ER - TY - JOUR AU - Hall, J. K. AU - Daneke, G. A. AU - Lenox, M. J. PY - 2010 DA - 2010// TI - Sustainable development and entrepreneurship: Past contributions and future directions JO - Journal of Business Venturing VL - 25 UR - https://doi.org/10.1016/j.jbusvent.2010.01.002 DO - 10.1016/j.jbusvent.2010.01.002 ID - Hall2010 ER - TY - JOUR AU - Hartwick, J. PY - 1977 DA - 1977// TI - Intergenerational equity and the investing of rents from exhaustible resources JO - American Economic Review VL - 67 ID - Hartwick1977 ER - TY - JOUR AU - Hartwick, J. PY - 1978 DA - 1978// TI - Substitution among exhaustible resources and intergenerational equity JO - Review of Economic Studies VL - 45 UR - https://doi.org/10.2307/2297349 DO - 10.2307/2297349 ID - Hartwick1978 ER - TY - JOUR AU - Hartwick, J. PY - 1990 DA - 1990// TI - Natural resource accounting and economic depreciation JO - Journal of Public Economics VL - 43 UR - https://doi.org/10.1016/0047-2727(90)90002-Y DO - 10.1016/0047-2727(90)90002-Y ID - Hartwick1990 ER - TY - BOOK AU - Herzig, C. AU - Viere, T. AU - Schaltegger, S. AU - Burritt, R. PY - 2012 DA - 2012// TI - Environmental management accounting. Case studies of south-east Asian companies PB - Routledge CY - London ID - Herzig2012 ER - TY - BOOK PY - 2013 DA - 2013// TI - The international framework PB - The International Integrated Reporting Council CY - London ID - ref39 ER - TY - BOOK PY - 2017 DA - 2017// TI - Integral ecology and sustainable business PB - Emerald Publishing CY - Bingley ID - ref40 ER - TY - BOOK AU - Johnson, M. W. PY - 2010 DA - 2010// TI - Seizing the white space. In: Business model innovation for growth and renewal PB - Harvard Business School Press CY - Boston ID - Johnson2010 ER - TY - BOOK AU - Kalisch, A. PY - 2002 DA - 2002// TI - Corporate futures, social responsibility on the tourism industry PB - Tourism Concern CY - London ID - Kalisch2002 ER - TY - STD TI - Linder, J. C., & Cantrell, S. (2000). Changing business models: Surveying the landscape. Cambridge: Accenture Institute for Strategic Change. http://course.shufe.edu.cn/jpkc/zhanlue/upfiles/edit/201002/20100224120954.pdf. UR - http://course.shufe.edu.cn/jpkc/zhanlue/upfiles/edit/201002/20100224120954.pdf ID - ref43 ER - TY - BOOK AU - Looser, S. AU - Wehrmeyer, W. PY - 2015 DA - 2015// TI - Doing well or doing good? Extrinsic and intrinsic CSR in Switzerland, UWF, 1–14, published on line august 14, 2015 PB - Springer-Verlag CY - Berling Heidelberg ID - Looser2015 ER - TY - BOOK AU - Lüdeke-Freund, F. PY - 2009 DA - 2009// TI - Business model concepts in corporate sustainability contexts. In from rhetoric to a generic template for business models for sustainability PB - Centre for Sustainability Management CY - Lüneburg ID - Lüdeke-Freund2009 ER - TY - BOOK AU - Manente, M. AU - Minghetti, V. AU - Mingotto, E. PY - 2014 DA - 2014// TI - Responsible tourism and CSR PB - Springer International Publishing CY - Switzerland UR - https://doi.org/10.1007/978-3-319-06308-9 DO - 10.1007/978-3-319-06308-9 ID - Manente2014 ER - TY - JOUR AU - Martìnez, P. AU - Rodrìguez del Bosque, I. PY - 2013 DA - 2013// TI - CSR and customer loyalty; the roles of trust, customer identification of sustainable criteria JO - International Journal of Hospitality Management VL - 35 UR - https://doi.org/10.1016/j.ijhm.2013.05.009 DO - 10.1016/j.ijhm.2013.05.009 ID - Martìnez2013 ER - TY - JOUR AU - Medina, L. K. PY - 2005 DA - 2005// TI - Ecotourism and certification; confronting the principles and pragmatics of socially responsible tourism JO - Journal of Sustainable Tourism VL - 13 UR - https://doi.org/10.1080/01434630508668557 DO - 10.1080/01434630508668557 ID - Medina2005 ER - TY - JOUR AU - Miller, G. PY - 2001 DA - 2001// TI - Corporate responsibility in the UK tourism industry JO - Tourism Management VL - 22 UR - https://doi.org/10.1016/S0261-5177(01)00034-6 DO - 10.1016/S0261-5177(01)00034-6 ID - Miller2001 ER - TY - JOUR AU - Novak, A. PY - 2014 DA - 2014// TI - Business model literature overview JO - Financial Reporting VL - 1 UR - https://doi.org/10.3280/FR2014-001004 DO - 10.3280/FR2014-001004 ID - Novak2014 ER - TY - JOUR AU - Osterwalder, A. AU - Pigneur, Y. AU - Tucci, C. PY - 2005 DA - 2005// TI - Clarifying business models: Origins, present and future of the concept JO - Communications of the Association for Information Systems VL - 15 ID - Osterwalder2005 ER - TY - BOOK AU - Patton, M. Q. PY - 2002 DA - 2002// TI - Qualitative Research & Evaluation Methods PB - Sage Publications CY - Thousand Oaks ID - Patton2002 ER - TY - JOUR AU - Patzelt, H. AU - Shepherd, D. A. PY - 2011 DA - 2011// TI - Recognizing opportunities for sustainable development JO - Entrepreneurship Theory and Practice VL - 35 UR - https://doi.org/10.1111/j.1540-6520.2010.00386.x DO - 10.1111/j.1540-6520.2010.00386.x ID - Patzelt2011 ER - TY - STD TI - Responsible Travel Handbook (2006), http://www.transitionsabroad.com/listings/travel/responsible/responsible_travel_handbook.pdf, www.costaedutainment.it. Accessed 22 Sept 2013. UR - http://www.costaedutainment.it ID - ref54 ER - TY - STD TI - Ryan, B., Scapens, R.W. & Theobald, M. (2002). Research method & methodology in finance & accounting, 2nd ed. London: Thomson. ID - ref55 ER - TY - JOUR AU - Salzmann, O. AU - Ionescu-Somers, A. AU - Steger, U. PY - 2005 DA - 2005// TI - The business case for corporate sustainability: Literature review and research options JO - European Management Journal VL - 23 UR - https://doi.org/10.1016/j.emj.2004.12.007 DO - 10.1016/j.emj.2004.12.007 ID - Salzmann2005 ER - TY - STD TI - Sankaran, S., & Tay, B. H. (2003). Action research models in business research. East Lismore: Southern Cross University, Institute of Action Research. ID - ref57 ER - TY - JOUR AU - Schaltegger, S. AU - Wagner, M. PY - 2011 DA - 2011// TI - Sustainable entrepreneurship and sustainability innovation: Categories and interactions JO - Business Strategy and the Environment VL - 20 UR - https://doi.org/10.1002/bse.682 DO - 10.1002/bse.682 ID - Schaltegger2011 ER - TY - JOUR AU - Schaltegger, S. AU - Lüdeke-Freund, F. AU - Hansen, E. G. PY - 2012 DA - 2012// TI - Business cases for sustainability: The role of business model innovation for corporate sustainability JO - International Journal of Innovation & Sustainable Development VL - 6 UR - https://doi.org/10.1504/IJISD.2012.046944 DO - 10.1504/IJISD.2012.046944 ID - Schaltegger2012 ER - TY - JOUR AU - Schaltegger, S. AU - Hansen, E. G. AU - Lüdeke-Freund, F. PY - 2016 DA - 2016// TI - Business models for sustainability: Origins, present research, and future avenues JO - Organization & Environment VL - 29 UR - https://doi.org/10.1177/1086026615599806 DO - 10.1177/1086026615599806 ID - Schaltegger2016 ER - TY - BOOK AU - Schieffer, A. AU - Lessem, R. PY - 2014 DA - 2014// TI - Integral development: Realising the transformative potential of individuals, Organisations and societies PB - Gower Publishing CY - Aldershot ID - Schieffer2014 ER - TY - JOUR AU - Seelos, C. AU - Mair, J. PY - 2005 DA - 2005// TI - Social entrepreneurship: Creating new business models to serve the poor JO - Business Horizons VL - 48 UR - https://doi.org/10.1016/j.bushor.2004.11.006 DO - 10.1016/j.bushor.2004.11.006 ID - Seelos2005 ER - TY - BOOK AU - Seelos, C. AU - Mair, J. PY - 2006 DA - 2006// TI - Social entrepreneurs e the contribution of individual entrepreneurs to sustainable development ID - Seelos2006 ER - TY - JOUR AU - Simaens, A. AU - Koster, M. PY - 2013 DA - 2013// TI - Reporting on sustainable operations by third sector organizations JO - Public Management Review VL - 15 UR - https://doi.org/10.1080/14719037.2012.757350 DO - 10.1080/14719037.2012.757350 ID - Simaens2013 ER - TY - JOUR AU - Solow, R. PY - 1974 DA - 1974// TI - The economics of resources and the resources of economics JO - American Economic Review VL - 64 ID - Solow1974 ER - TY - JOUR AU - Solow, R. PY - 1986 DA - 1986// TI - On the intergenerational allocation of natural resources JO - Scandinavian Journal of Economics VL - 88 UR - https://doi.org/10.2307/3440280 DO - 10.2307/3440280 ID - Solow1986 ER - TY - JOUR AU - Solow, R. PY - 1993 DA - 1993// TI - An almost practical step toward sustainability JO - Resources Policy VL - 2 UR - https://doi.org/10.1016/0301-4207(93)90001-4 DO - 10.1016/0301-4207(93)90001-4 ID - Solow1993 ER - TY - BOOK AU - Sorci, C. PY - 2007 DA - 2007// TI - Lo sviluppo integrale delle aziende PB - Giuffré CY - Milano ID - Sorci2007 ER - TY - JOUR AU - Sorrentino, M. AU - Smarra, M. PY - 2015 DA - 2015// TI - The term “business model” in financial reporting: Does it need a proper definition? JO - Open Journal of Accounting VL - 4 UR - https://doi.org/10.4236/ojacct.2015.42002 DO - 10.4236/ojacct.2015.42002 ID - Sorrentino2015 ER - TY - JOUR AU - Stubbs, W. AU - Cocklin, C. PY - 2008 DA - 2008// TI - Conceptualizing a ‘sustainability business model’ JO - Organization & Environment VL - 21 UR - https://doi.org/10.1177/1086026608318042 DO - 10.1177/1086026608318042 ID - Stubbs2008 ER - TY - JOUR AU - Tamajòn, L. G. AU - Font Aulet, X. PY - 2013 DA - 2013// TI - Corporate social responsibility in tourism small and medium Enterprise. Evidence from Europe and Latin America JO - Tourism Management Perspective VL - 7 UR - https://doi.org/10.1016/j.tmp.2013.03.002 DO - 10.1016/j.tmp.2013.03.002 ID - Tamajòn2013 ER - TY - JOUR AU - Tapper, R. PY - 2001 DA - 2001// TI - Tourism and socio-economic development: UK tour operators’ business approaches in the context of the new international agenda JO - International Journal of Tourism Research VL - 3 UR - https://doi.org/10.1002/jtr.348 DO - 10.1002/jtr.348 ID - Tapper2001 ER - TY - JOUR AU - Thompson, N. A. AU - Herrman, A. M. AU - Hekkert, M. P. PY - 2015 DA - 2015// TI - How sustainable entrepreneurs engage in institutional change. Insights from biomass torrefaction in the Netherlands JO - Journal of Cleaner Production VL - 106 UR - https://doi.org/10.1016/j.jclepro.2014.08.011 DO - 10.1016/j.jclepro.2014.08.011 ID - Thompson2015 ER - TY - BOOK PY - 2008 DA - 2008// TI - Perspectives on radical changes to sustainable consumption and production PB - Greenleaf CY - Sheffield ID - ref74 ER - TY - BOOK PY - 2005 DA - 2005// TI - Making tourism more sustainable – a guide for policy makers PB - United Nations Environmental Program (UNEP) World Tourism Organization (WTO) CY - Paris ID - ref75 ER - TY - BOOK PY - 1987 DA - 1987// TI - United nation world commission on environment and development PB - Oxford University Press CY - Oxford ID - ref76 ER - TY - BOOK PY - 1993 DA - 1993// TI - UN-world tourism organization PB - World Tourism Organization, 1993 CY - Madrid ID - ref77 ER - TY - JOUR AU - Visser, W. PY - 2011 DA - 2011// TI - The nature of CSR leadership. Definitions, characteristics and paradoxes JO - CSR International Paper Series VL - 4 ID - Visser2011 ER - TY - BOOK AU - Yin, R. K. PY - 2003 DA - 2003// TI - Case study research. Design and methods PB - Sage Publications CY - London ID - Yin2003 ER - TY - JOUR AU - Zapata, M. J. AU - Hall, C. M. PY - 2012 DA - 2012// TI - Public-private collaboration in the tourism sector: Balancing legitimacy and effectiveness in local tourism partnerships. The Spanish case JO - Journal of Policy Research in Tourism, Leisure & Events VL - 4 UR - https://doi.org/10.1080/19407963.2011.634069 DO - 10.1080/19407963.2011.634069 ID - Zapata2012 ER - TY - JOUR AU - Zott, C. AU - Amit, R. PY - 2007 DA - 2007// TI - Business model design and the performance of entrepreneurial firms JO - Organization Science VL - 18 UR - https://doi.org/10.1287/orsc.1060.0232 DO - 10.1287/orsc.1060.0232 ID - Zott2007 ER - TY - JOUR AU - Zott, C. AU - Amit, R. PY - 2008 DA - 2008// TI - The fit between Pproduct market strategy and business model: Implications for firm performance JO - StrategManag JStrategic Management Journal VL - 29 UR - https://doi.org/10.1002/smj.642 DO - 10.1002/smj.642 ID - Zott2008 ER - TY - JOUR AU - Zott, C. AU - Amit, R. PY - 2009 DA - 2009// TI - Business model design: An activity system perspective JO - Long Range Planning VL - 43 ID - Zott2009 ER - TY - JOUR AU - Zott, C. AU - Amit, R. AU - Massa, L. PY - 2011 DA - 2011// TI - The business model: Recent developments and future research JO - Journal of Management VL - 37 UR - https://doi.org/10.1177/0149206311406265 DO - 10.1177/0149206311406265 ID - Zott2011 ER -