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Table 1 SGR sustainability-driven paths

From: Renewing and improving the business model toward sustainability in theory and practice

Commitment

Actions

Increase interviews with people

Increase the training and awareness of employees regarding the themes of safety

Implement the training scheme and apply it to all members of the companies

Increase internal communication

Develop activities to reconcile Life and Work

Diffusion of the culture of Sustainability and a corporate atmosphere based on shared values

2005. Introduction of a survey on the internal climate and a questionnaire to assess satisfaction

2010. Increasing total number of training hours (internal and external training)

2011. Restyling company intranet and provision of an area dedicated to sustainability, which allows members to send suggestions and advice about improving corporate sustainability.

2010. Area and plenary meetings to discuss the results of the survey and plan actions for improvement

2011. The Mia Voce Project: dedicated to employees’ messages and suggestions. Each month, in agreement with the management, a theme is proposed and selected to start new project aimed at life and work reconciliation

2011. Initiatives regarding information and awareness about sustainability aimed at internal and external members of the Group.

Environment

Adopt new guidelines and procedures relative to environmental management

2010. ISO 14001 System of Environmental Management

BS OHSAS 18001 Health and Safety Management Systems

Increase the activity of awareness about energy saving use

Rationalize energy consumption in Bulgaria

2011. “M’illumino di meno”. National initiative aimed at making people aware of an intelligent use of electric energy

2011. Relations with schools, public institutions and universities were strengthened through the organisation and promotion of the theme of energy efficiency (i.e. through the project “Renewable Energy and Emission Reduction”, promoted by the Municipality of Rimini).

2011. Citygas becomes the official representative in the Bulgaria in raising awareness on energy saving and energy efficiency.

Community and Institutions

Make channels of communication coherent and transparent, drawing inspiration from the values of Sustainable Development and the participation demands of all interlocutors (clients, suppliers, employees and territory)

Promotion of a dialogue with local, national and international institutions

Management of plants in the territory and protection of the biodiversity of the landscape

Support to the community

Partnership with local, national and international actors

2011. New SGR Services website, company profile, sales leaflets, Calendar and Diary; New layout of Clients’ Offices

2011. Energy Efficiency Project in Bulgaria with the EBRD- European Bank for Reconstruction and Development and the Ministry of Bulgaria

Project “Natura 2000” http://www.natura.org/

Contribution in favour of the Health Authority of Rimini;

Collaborations and partnership with schools, universities (Bologna, Rimini, Milano-Bocconi), local research centers and other educational bodies in work-related learning projects.

Support to many cultural, civic, sport organisation, onlus, national and international ONG (donations, funds, free usage of company’s structure and time and skills of the employees

Customer/Supplier

Define systems of periodic surveys to assess the degree of client satisfaction

Maintain and develop the activity of information aimed at saving Energy, protecting the environment and safety.

Promotion of Energy Efficiency in the final uses

Promoting respect from suppliers for the principles which have inspired the Organizational Model of the SGR Group.

Support the development of eco-sustainability purchasing processes

Define and promote supplier assessment systems

2010. Half-yearly interviews conducted by the Authorities for Electric Energy and Gas.

Internal interviews has been launched and carried out to clients who have had recent dealings with the companies of the SGR Group

2010. Distribution of Water Conservation Kits to clients

2010. Making end users aware of responsible energy consumption.

2011. Requested adhesion to the Group’s principles

Electronic negotiation tools to replace traditional paper-based processes

2011. The launch of the development of a project for supplier assessment

  1. People (employees)