Table 1 Operationalization of CSR Themes on Corporate Websites of the Sampled Companies
From: Corporate social responsibility reporting in the telecommunications sector in Ghana
CSR Themes | Statements or items connoting CSR on websites |
|---|---|
Human resource disclosure | |
1.Employee health & safety | Protecting employees against work hazards |
2. Employee training | Training, refresher training and other educational opportunities |
3.Employee morale | Fringe, instant non-monetary benefits aimed at incentivizing employees to concentrate on the job, also include annual monetary incentives. |
Environmental disclosure | |
1.company concern for the environment | Conducting business while maintaining the integrity of the environment |
2.Environmental audit | Operating with an ISO certification or allowing third party audit |
3.Conservation of energy in the conduct of business | Using renewable alternative sources of energy in business operations |
4.Conservation of natural resources | Conserving water, protecting flora & fauna |
5.Recycling /E-waste management | Re-use, recycle paper, recycling electronics waste & other materials used in production |
Product & customer disclosure | |
1.product quality | Best offers from the company in the form of products and services |
2.customer complaints/ satisfaction | Dealing with customers issues, complaints, in comfortable, friendly and congenial manner without hassle, after sale service |
3.Provision for physically challenged/ aged/ difficult-to- Reach customers | Taylor-made products for people with impairment, aged, and those in remote places |
Community involvement | |
1.support for education | Commitment to promote education. Assistance in the areas of class room infrastructure, text books, computer donations, teaching & learning materials, building capacity of teachers, schools internet connectivity & other educational scholarships. |
2.support for health | Assistance in health infrastructure, refurbishment, donating hospital equipment, training for health professional |
3.Youth entrepreneurship | Assistance aimed at training the youth to be entrepreneurial to create their own jobs and be self-reliant. |
4.Employee volunteerism | Company employees getting out of their comfort zone and doing community work. Contributing cash or kind to the community |
5.Sports sponsorship | Providing assistance to sporting activities in the areas of football, volley ball athletics, rugby, swimming, supporting national teams. |
Ethical disclosure | |
1.Ethical/professional conduct | Allowing sound, good moral judgment in the conduct of business. |
2.Transparency | The extent to which corporate actions are observed by outsiders. How corporate actions and decisions are opened to employees, stakeholders, shareholders and the general public. |
3.Integrety | Be honest & upright in corporate dealings. |
4.equality & diversity | Treating people fairly and equitably without prejudice and allowing cultural differences to fester. |