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Table 2 Top material issues cited by 40 ICT firms, 2018–22

From: Corporate social responsibility communication in the ICT sector: digital issues, greenwashing, and materiality

Material issue

Number of firms citing the issue

Data protection or privacy

29

Cybersecurity (includes data, information, product, and network security)

29

Human rights or digital rights

19

Digital inclusion or digital divide

13

Technology innovation or disruptive technologies

11

Responsible use or responsible productsa

8

Accessibility

6

Network reliability, disruptions or IT failures

5

Advertising standards or responsible marketing

4

Digital skills, digital literacy, or media literacy

4

Network expansion or performance

4

Intellectual property protection

3

Content integrity or governance

3

Online safety or protection of minors

2

  1. a Includes responsible AI, ethical AI, and AI ethics